The challenge
Trade customers placed orders through sales reps, phone and email, which made ordering slow and created extra work for the internal team.
Our solution
We worked on B2B Commerce capabilities so business customers can browse products and place orders through a portal, while sales and service teams work from the same customer data, connected to back-office systems.
What we delivered
- B2B Commerce storefront and portal functionality
- Account management processes
- Back-office integrations
- Order and request automation
The impact
- Self-service ordering for trade customers
- Less manual order entry
- A single customer view