Voice AI & Digital Humans
Voice AI, Omnichannel Assistants & Digital Humans
One assistant, every channel — web chat, WhatsApp, SMS, phone and face-to-face digital humans — with context that follows the customer.
Discuss your projectCustomers move between channels: they start on the website, continue on WhatsApp and end up calling. Separate bots on each channel give inconsistent answers and lose context.
We build omnichannel assistants with a single brain behind them. The same assistant can speak on the phone using real-time speech recognition and natural voices, chat on web and messaging apps, and appear as a digital human — and hand over to a live agent with the full conversation history.
What we deliver
Phone & voice bots
Real-time speech-to-text and text-to-speech assistants that answer calls, authenticate callers and complete simple transactions.
Omnichannel orchestration
One assistant across web chat, WhatsApp, SMS, Messenger and voice, with context preserved between channels.
Digital humans
Lifelike avatar experiences for kiosks, websites and premium customer service, powered by the same conversational engine.
Live-agent hand-off
Seamless transfer to contact-centre agents with the conversation history and detected intent.
Conversation analytics
Logs of intents, entities and confidence scores to improve the assistant and report on customer needs.
Related case studies
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Multimodal Conversational AI Platform
A multi-tenant platform for building, routing and running enterprise virtual assistants across web chat, WhatsApp, SMS, voice and digital humans, powered by IBM Watson Assistant, Azure OpenAI and Azure Speech.
Healthcare & Medical Research
Healthcare AI Survey Agent
Scoping, regulatory research and a working prototype of an AI agent that turns validated clinical questionnaires into natural conversations with patients.
How we work
A clear process, from idea to production
- 01
Discover
We learn your process, systems and goals, then agree on scope, priorities and success measures.
- 02
Design
Solution architecture, data model and user flows reviewed with your team before we build.
- 03
Build & test
Iterative delivery with regular demos, automated tests and a staging environment you can try.
- 04
Launch & support
Deployment, training, documentation and ongoing support or retainers after go-live.
- ✓ Reply within 1 business day
- ✓ Client confidentiality by default
- ✓ You own the code & documentation
- ✓ Fixed-scope or monthly retainer
FAQ
Frequently asked questions
Can an AI assistant answer phone calls?
Yes. Using real-time speech recognition and text-to-speech connected to telephony providers such as Twilio, an assistant can handle calls, collect information and transfer to a person when needed.
Which languages are supported?
Modern speech and language models support many languages and accents, including English and Arabic. We test with real callers in your target languages before launch.
What is a digital human?
A digital human is an animated, lifelike avatar that speaks and reacts in real time. It can be used on websites, kiosks or apps for a more personal customer experience.
Other services
Contact
Let’s discuss your next solution.
Tell us what you want to automate, build, or improve. We’ll help you turn the idea into a practical business system.