The challenge
Customers relied on phone calls to place home-delivery orders, creating peaks of call volume. Addresses were entered inconsistently, causing failed deliveries.
Our solution
We built a REST API layer in Salesforce for the iOS and Android apps covering accounts, validated addresses, products and orders, so customers can register and order themselves.
Duplicate checks keep data clean, delivery reports are generated automatically, and a customer community supports self-registration and surveys.
What we delivered
- Salesforce REST APIs for accounts, addresses, products and orders
- Address validation and duplicate prevention
- Automated delivery reports
- Customer community and surveys
The impact
- Customers order and manage accounts without calling
- Fewer failed deliveries thanks to validated addresses