The challenge
Customers had no single place to see their bookings or update their details, so simple requests went to the contact centre.
Our solution
We built a custom-branded portal on Experience Cloud with components for login, registration, social sign-on, profile management and booking views, available in multiple languages.
What we delivered
- Custom login, registration and social sign-on
- Profile completion and editing
- Booking views
- Multi-language support
The impact
- Travellers self-serve their bookings and profile
- Fewer routine requests to the contact centre